Knowledge Base
Drop in your price list, brochure, SOP, FAQ or any web page. The AI reads it in seconds and uses it on your website, inside your team chat and on every channel you turn on. Update once, smarter everywhere.
Drop in, smarter everywhere
Your docs become your AI — across every channel
Drop in a PDF, a Word doc or a web URL. The AI reads it in seconds and uses it on your team chat, your website widget and (when it ships) your WhatsApp Bot — all from the same source of truth.
Drop in
PDF, DOC, URL
Drag-and-drop your price list, brochure, FAQ or paste a web URL. Up to 10 MB per file.
Tag for channels
Where can it appear?
Internal SOPs to AI Chat only. Public FAQ to your Website Widget. Channel tags keep confidential docs from leaking.
Smarter everywhere
One source of truth
Re-upload a file — every conversation across team chat and the website is on the new version within minutes.
The problem
Your pricing lives in five WhatsApp groups.
Senior agents quote ₹38,000. Juniors — who learned from a Word doc that's two versions old — quote ₹35,000. The customer screenshots both and demands the lower one. Margin gone. Trust dented.
- ✕ New agents take 5–10 days to learn the catalog — and still quote wrong
- ✕ Price or itinerary changes mid-season cause a week of chaos
- ✕ Senior staff burn hours answering "what was the price for X again?"
- ✕ When a knowledgeable agent quits, that knowledge leaves with them
The solution
One source of truth. Every channel. Always current.
Upload your pricing, brochures, SOPs, FAQs and any web pages once. The AI reads them, your team uses them in AI Chat, and your customer-facing widget answers from them — all from the same source. Change a price, re-upload, and every conversation uses the new version within minutes.
Drop-in document uploads
PDF, DOC, DOCX, TXT, CSV, XLS, XLSX. Drag and drop. Up to 10 MB per file.
URL ingest
Paste a web-page link — system fetches the content and indexes it. Useful for blog FAQs and pricing pages.
Channel deployment tags
Tag each doc for the channels that can use it — Website Widget, internal AI Chat, and (when live) WhatsApp Bot.
Live indexing status
Watch each upload move through Queued → Indexing → Ready. Most files are usable in under a minute.
Per-vertical knowledge separation
Run multiple businesses on one account — each gets a private knowledge brain. Healthcare docs never leak into your real-estate bot.
Update once, smarter everywhere
Re-upload a file — your widget, your team chat and every channel are on the new version within minutes.
How it works
From sign-up to live in under 2 hours.
Upload
Drag-drop your documents or paste a URL. Indexing finishes in seconds for typical SMB files.
Tag for channels
Decide which docs are internal-only (team chat) and which can power your customer-facing widget.
Test
Ask AI Chat in Knowledge Mode and Sales Mode. Verify the answers cite the right document.
Real scenarios across industries
How this feature plays out in the live verticals on Conwerz AI today.
Scenario
Project floor plans, price tiers, payment schedules and registration cost sheet
Outcome
Any agent answers any project question instantly — no need to call the project manager.
Scenario
Syllabus, fee structure, batch schedule, FAQ, demo-class policy
Outcome
New counsellor productive on day 1. Parent enquiries answered day or night via the widget.
Scenario
Itineraries, gear lists, permit requirements, cancellation policy, fitness screener
Outcome
New agent productive on day 1. A price change propagates everywhere in 5 minutes.
Outcomes founding clients see
Pilot results validated with our 5 founding clients across 3 industries.
Why Conwerz AI also includes this
- Same brain powers your team chat + your widget — most tools force you to maintain two
- Per-vertical isolation — built for multi-brand owners and agencies
- Channel tags — internal SOPs stay internal, never reach a customer-facing channel
- Drop-and-go — no engineering, no setup, no chunking config to fiddle with
Frequently asked
How big can my knowledge base be? +
Plenty for typical SMB usage. Most founding clients have not approached any meaningful limit. Enterprise plans scale considerably higher — get in touch if you have unusual volumes.
Can I upload images or videos? +
Today the AI works on text-based documents (PDF, DOC, DOCX, TXT, CSV, XLS, XLSX) and web URLs. Image and video ingestion is on the roadmap.
How do I update content? +
Re-upload the file. The AI is on the new version within minutes.
Is my data private? +
Yes. Your knowledge base is isolated to your tenant. Run multiple businesses on one account and the knowledge never crosses over.
What if a confidential document is uploaded by mistake? +
Use channel tags. Internal SOPs go to AI Chat only — never to your public widget. You can also delete any file in one click.
Will the AI invent answers if the doc is missing something? +
No. If the answer isn't in your documents, the AI says it doesn't know and either asks for clarification or escalates to your team.
Pairs well with
AI Chat
Your team's brain on tap — plus a dry run for your customer-facing bot
Learn more →Website Widget & WhatsApp-ready CRM
Your website's 24/7 sales rep — every visitor becomes a qualified lead
Learn more →Integrations & Auto-mapping
Paste a webhook. AI maps the fields. You're integrated.
Learn more →See Knowledge Base live in your business
14-day free trial. No credit card. Setup in under 2 hours. Founding-client pricing locked for 12 months.