Terms of Service

1. Acceptance of Terms

By accessing or using the Conwerz AI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including businesses and their authorized representatives ("Business Admins").

2. Description of Service

Conwerz AI provides an AI-powered CRM that connects to WhatsApp Business, Instagram, Facebook Pages, and Meta Lead Ads via Meta's Graph API. It includes chatbot automation, lead qualification, knowledge base, campaign tools, and analytics. The Service is offered on a subscription basis.

3. Account Responsibilities

You must provide accurate and complete registration information.
You are responsible for maintaining the security of your account credentials.
You are responsible for all activity under your account and for any Pages, Instagram Business accounts, or WABAs you connect.
You must notify us immediately of any unauthorized access.
You must be at least 18 years old to use the Service.

4. Third-Party Platform Terms

When you connect a Meta asset to Conwerz you remain bound by Meta's own policies. By using the Service you also agree to:

If Meta suspends, rate-limits, or bans your connected asset for breaching its policies, Conwerz cannot override that decision.

5. Your Responsibility as the Business Admin

You are the Business Admin for any Page, Instagram Business account, or WABA you connect and must have lawful authority to connect it.
You are responsible for obtaining valid opt-in consent before sending WhatsApp template messages or marketing DMs.
You must respect the WhatsApp 24-hour customer service window and only send approved templates outside it.
You are responsible for the content of your message templates, knowledge base, and chatbot prompts.
You must not scrape, export, or redistribute Meta data outside of Conwerz except as permitted by Meta.

6. Acceptable Use

You agree not to use the Service to:

Send spam, bulk unsolicited outbound, or violate the WhatsApp Business Messaging Policy.
Transmit harmful, illegal, hateful, or sexually explicit content.
Reverse-engineer, decompile, or extract our AI models, weights, or prompts.
Collect sensitive personal data (health, financial, biometric) without lawful basis.
Circumvent Meta rate limits, automate account creation, or evade enforcement.
Operate in prohibited categories (see Acceptable Use Policy).
Store or process Meta Platform Data in systems outside Conwerz or its listed sub-processors.

7. Subscription and Billing

Paid plans are billed monthly or annually as selected during signup.
Prices are listed in Indian Rupees (INR) unless otherwise stated.
You may upgrade or downgrade at any time. Changes take effect the next billing cycle.
Refunds are handled case-by-case within 7 days of purchase.
We may modify pricing with 30 days notice to active subscribers.

8. Intellectual Property & Data Handling

The Service, including its AI models, software, and content, is owned by Conwerz and protected by intellectual property laws. You retain ownership of your data, knowledge base, and conversation content. You grant us a limited, worldwide license to process this data solely to operate the Service for you. Meta OAuth tokens and Page/WABA access tokens are stored encrypted and will never be used to train general-purpose AI models.

9. Privacy

Your use of the Service is governed by our Privacy Policy. Deletion is covered in /data-deletion.

10. Limitation of Liability

To the maximum extent permitted by law, Conwerz shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business. Our total liability will not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Disclaimers

The Service is provided "as is" without warranties of any kind. AI-generated responses may be inaccurate. You are responsible for reviewing the AI's behavior. We make no guarantees about Meta API availability, message delivery rates, template approval timelines, or business outcomes such as conversions.

12. Suspension & Termination

You may cancel through the dashboard. We may suspend or terminate your access if you breach these Terms, breach Meta's policies, or expose us to legal risk. Upon termination we retain your data for 30 days to allow export, then delete it (with backups purged within 35 days).

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified by email or in-product at least 15 days in advance. Continued use after the effective date constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bangalore, India.

15. Contact

Questions: legal@conwerz.ai or visit our contact page.